You already wrote the answer. It is sitting in a help center article with a completion rate you would rather not look at. Paste it in and get the same answer as a short narrated explainer.
Written down clearly, skipped anyway. Ninety seconds of watching it happen lands where the paragraph did not.
The fix is one click. Understanding why it happened is the part that stops the repeat ticket.
A release moved something. Re-render the explainer for the new flow instead of rewriting the article and hoping people re-read it.
The source is a prompt, a document, or a URL, so your existing help center is already the raw material. You are not writing a script, and there is nothing to record.
When a product change makes a video wrong, you edit the scene that is wrong and re-render just that scene. Keeping a video library current is a per-scene job here, not a re-shoot.
The same explainer, narrated and labeled in 78 languages. A customer who reads your docs in a second language gets the answer in their first.
There is no capture step, no talking head, and no stock footage. It is a whiteboard that draws the explanation, which is why the output stays consistent across a hundred articles and a dozen authors.